If you need any support or assistance, or have a question about our products and services please contact support@flex-e-card.com or telephone 0844 774 4277*. Lines are open between 8am and 6pm.

If you would like to offer your gift cards or other gift products for sale via flex-e-card.com, please contact sales@flex-e-card.com.

 

If you would like further information regarding Flex-e-vouchers Limited, the operators of flex-e-card.com, and our innovative range of gift and prepaid card solutions please visit www.flex-e-vouchers.com.

 

Flex-e-vouchers Limited
13 Telfords Yard
6-8 The Highway
wapping, London
E1W 2BS

T: +44 (0)20 7702 2600*
F: +44 (0)20 7680 9465*
E: sales@flex-e-vouchers.com

 
Customer Complaints
 
If your complaint is about an expired card balance, please review the procedure in the FAQ page. For all other complaints, please contact our customer support team by telephone on  0844 774 4277*, by email to support@flex-e-vouchers.com or by writing to the address above. Please note that Flex-e-vouchers and / or its agents cannot guarantee resolution of issues that are deemed to be the responsibilities of third parties, but we will always endeavour to provide as much information and assistance as we are able to (within the context of regulatory requirements). If a complaint cannot be resolved immediately, we will aim to provide an answer and/or resolution to the matter within 15 working days of receipt of the complaint.

 
For all other enquiries please complete the following form at the bottom of the page and we will contact you by return.

 

*Calls will cost up to 4p per minute from a BT landline, call charges from other network providers may vary.